Refund policy
At CRAFT STORAGE SUPPLY, we believe that small household essentials can make a meaningful difference in everyday living. From keeping bread neatly stored to adding practical convenience to kitchen spaces with hanging hand towels and cloth napkins, our products are selected to support a more organized and enjoyable home environment.
We want every customer to feel confident when shopping with us. If a product does not meet your expectations, arrives damaged, or differs from what you ordered, our return and refund procedures are designed to provide a reasonable and transparent solution.
This policy explains the conditions for returning merchandise, requesting a refund, exchanging eligible products, and resolving order-related concerns.
1.1 Return Period
Customers may submit a return request within 30 calendar days after the confirmed delivery date.
To qualify for a standard return, merchandise must generally satisfy the following conditions:
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Products must be unused and remain in their original condition.
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Textile products must not have been washed, worn, stained, or otherwise used.
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Bread bags must be clean, unused, and free from food residue, odors, or signs of storage use.
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Hanging hand towels and cloth napkins must remain unwashed and unused.
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Original product packaging, tags, labels, and included accessories should be retained whenever reasonably possible.
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The customer must provide a valid order number or another acceptable proof of purchase.
All returns are subject to inspection and approval.
The return period does not limit any additional rights customers may have under applicable consumer protection laws.
1.2 Product-Specific Return Conditions
Because our merchandise includes reusable household textiles and food-storage accessories, different product categories may require different inspection considerations.
Bread Bags
Bread bags are intended to provide a convenient storage solution for bread and other suitable bakery items, depending on the product's stated specifications.
For change-of-mind returns, bread bags must be unused and free from food particles, crumbs, moisture, odors, or other contamination.
Products that have been used for food storage or have been washed may not qualify for ordinary returns unless the product is defective or another remedy is required by law.
Hanging Hand Towels
Hanging hand towels are designed to provide accessible drying convenience in kitchens, bathrooms, and other household spaces.
Returned towels must be unused, unwashed, and free from stains, odors, or signs of wear.
Any original hanging loops, buttons, fasteners, or other attached components should remain intact.
Cloth Napkins
Cloth napkins are reusable dining accessories intended for everyday meals, family gatherings, and table presentation.
For hygiene and product-quality reasons, ordinary change-of-mind returns are generally limited to napkins that have not been used, washed, or exposed to food, beverages, or cleaning substances.
These conditions do not prevent customers from reporting manufacturing defects, incorrect items, or other qualifying product issues.
1.3 Non-Returnable Situations
Certain merchandise may not qualify for standard change-of-mind returns.
Examples include:
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Used or laundered textile products.
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Bread bags containing food residue or showing evidence of use.
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Cloth napkins with food stains or signs of washing.
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Hand towels with visible wear or personal-use marks.
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Products damaged through improper handling after delivery.
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Items missing essential components or original product accessories.
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Merchandise altered or modified after purchase.
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Products clearly identified as final sale before the transaction.
We reserve the right to assess the condition of returned products individually.
However, no exclusion in this section is intended to remove a customer's legal remedies for defective, damaged, misrepresented, or incorrectly supplied goods.
1.4 Damaged, Defective, or Incorrect Orders
We take the quality and accuracy of every order seriously.
If your bread bag arrives with a manufacturing defect, your hanging hand towel has a damaged fastening component, or your cloth napkins arrive with unexpected damage, please contact us.
We also encourage customers to report situations where:
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The wrong product was delivered.
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The quantity received differs from the order.
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Merchandise arrived with visible manufacturing defects.
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Packaging damage appears to have affected the product.
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A product materially differs from its advertised description.
Please provide the following information:
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Your full name.
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Order number.
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Product name and quantity.
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A brief explanation of the problem.
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Clear photographs showing the affected merchandise.
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Photographs of the packaging, if relevant.
Our customer service team will review the information and determine an appropriate resolution.
Depending on the circumstances, available solutions may include:
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Replacement of the affected product.
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Exchange for an equivalent available item.
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Full refund of the affected merchandise.
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Partial refund where appropriate and agreed.
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Another reasonable remedy required or permitted by applicable law.
1.5 How to Request a Return
We recommend contacting our support team before sending any merchandise back.
Step 1 – Submit Your Request
Email [email protected] with the subject line "Return Request."
Include your order number, product name, and reason for the return.
Step 2 – Wait for Review
Our customer service team will examine the request and determine whether the merchandise qualifies under this policy.
If additional photographs or information are required, we may contact you for clarification.
Step 3 – Receive Return Instructions
If the return is approved, we will provide the appropriate return instructions, including the confirmed return destination.
Please do not send products to an unconfirmed address.
Step 4 – Package the Merchandise
Secure the merchandise in suitable packaging to minimize the possibility of damage during transportation.
Where applicable, include the original packaging, product labels, and accessories.
Step 5 – Return Inspection
After receiving the returned merchandise, we will inspect its condition and verify the applicable return requirements.
We will then communicate the outcome and any applicable refund or exchange arrangements.
1.6 Refund Method and Processing Time
Approved refunds will generally be issued to the original payment method used for the purchase.
We aim to initiate approved refunds within 5–10 business days after the returned merchandise has been received and inspected.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.
Depending on the circumstances, refunds may include:
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The eligible purchase price of returned merchandise.
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Applicable taxes associated with the refunded products.
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Other amounts required to be refunded under applicable law.
For ordinary change-of-mind returns, original shipping charges may not be refundable unless required by law or the return results from our error.
1.7 Shipping Charges and Return Costs
Our standard outbound shipping arrangement is:
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Orders of $10.00 or more: Free standard shipping.
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Orders below $10.00: $5.99 standard shipping fee.
The applicable charge is displayed during checkout.
For approved change-of-mind returns, customers may generally be responsible for the cost of returning merchandise, provided this is disclosed and permitted by applicable law.
If a return is necessary because we supplied the wrong product, delivered damaged merchandise, or otherwise made an order fulfillment error, we will review the circumstances and provide an appropriate return arrangement.
1.8 Exchanges
Customers who prefer another product may contact us to request an exchange.
Exchange requests are subject to:
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Product availability.
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The condition of the original merchandise.
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The applicable return period.
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Any difference in the prices of the products involved.
For example, a customer may request a different available bread bag style or an alternative hanging hand towel or cloth napkin variation.
If the replacement product has a different price, our support team will explain the adjustment before completing the exchange.
1.9 Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to stop an order that has not entered the fulfillment or dispatch process.
Once a package has been handed over to a shipping carrier, cancellation may no longer be possible. Customers may then submit a return request after delivery, subject to the applicable policy.
If an order is successfully canceled before shipment, any collected payment will be refunded in accordance with applicable payment processing procedures.
1.10 Lost or Undelivered Packages
If your order has not arrived within the expected delivery period, please contact our support team.
We may review the shipment tracking information and communicate with the relevant carrier to investigate the situation.
Depending on the findings, an appropriate resolution may include reshipment, replacement, or refund.
1.11 Customer Support
For all return, refund, cancellation, and exchange inquiries, please contact:
WS COMPANY CORP – CRAFT STORAGE SUPPLY
Email: [email protected]
Business and Return Address:
5401 S KIRKMAN RD STE 630
ORLANDO, FL 32819
United States
We aim to handle all requests professionally and consistently, with consideration for both customer satisfaction and applicable legal obligations.