CRAFT STORAGE SUPPLY understands that dependable delivery is an important part of ordering household essentials online.

Whether you are purchasing bread bags to organize bakery storage, hanging hand towels for convenient everyday use, or cloth napkins for a more practical dining setup, we want the shipping process to be straightforward and easy to understand.

Our Shipping Policy explains the applicable shipping charges, order preparation procedures, delivery arrangements, tracking information, and available assistance when a package encounters an unexpected problem.

4.1 Shipping Fees and Free Shipping Conditions

We offer a simple shipping structure designed to make everyday household shopping more convenient.

Customers can review the complete order total before submitting payment.

4.2 Order Processing

After successful payment verification, orders enter our order preparation process.

Our fulfillment activities may include:

1. Reviewing the submitted order information.

2. Confirming payment authorization.

3. Checking product availability.

4. Selecting the ordered merchandise.

5. Conducting reasonable product and packaging checks.

6. Preparing the shipment for carrier collection.

Processing time may vary depending on order volume, stock availability, weekends, public holidays, and other operational circumstances.

An order confirmation indicates that the order has been received, but it does not necessarily mean that the package has already been shipped.

4.3 Product Preparation and Packaging

We aim to prepare merchandise in a manner suitable for ordinary transportation.

Because our products include household textiles and reusable storage accessories, appropriate packaging is important for maintaining their condition during transit.

Our merchandise may include:

• Bread bags requiring protection against moisture, dirt, and external contamination.

• Hanging hand towels requiring appropriate packaging to protect textile surfaces and hanging components.

• Cloth napkins requiring packaging that helps keep the merchandise clean and organized.

Packaging methods may vary depending on product dimensions, quantities, and fulfillment requirements.

4.4 Shipping Destinations

Shipping destinations are determined by the delivery options supported during checkout.

Customers should confirm that their complete destination address is accepted before submitting an order.

We reserve the right to decline shipments to locations that cannot be serviced reliably or that are subject to applicable legal or carrier restrictions.

4.5 Delivery Estimates

The actual time required for delivery depends on the destination, carrier network, shipment route, and other logistical conditions.

Any delivery estimates displayed during checkout or provided through shipping notifications are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.

Additional delays may occur during:

• Peak shopping seasons.

• Public holidays.

• Severe weather.

• Carrier service interruptions.

• Unexpected transportation disruptions.

• Other circumstances beyond our reasonable control.

Customers are encouraged to contact us if their orders appear significantly delayed.

4.6 Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information.

Before completing checkout, please carefully verify:

• Recipient's full name.

• Street address.

• Apartment or unit number, if applicable.

• City.

• State.

• ZIP code.

• Contact information, where requested.

An incomplete address may result in delivery delays, failed delivery attempts, or a returned shipment.

If an address error is discovered after an order has been placed, contact us immediately at:

[email protected]

We will make reasonable efforts to correct an address before dispatch. However, address modifications cannot be guaranteed after a package has entered the carrier's transportation network.

4.7 Shipment Confirmation and Tracking

Where tracking services are available, customers may receive a shipping confirmation containing the relevant tracking information.

Tracking information may not appear immediately after a shipping label is created.

As the package moves through the carrier network, tracking updates may include:

• Shipping information received.

• Package accepted.

• Package in transit.

• Arrival at a distribution facility.

• Out for delivery.

• Delivered.

Carrier tracking systems are operated independently, and update frequency may vary.

4.8 Delayed Shipments

We understand that an unexpectedly delayed package can be inconvenient.

If your shipment has not arrived within the estimated delivery period, please contact our customer service team.

To help us investigate, provide:

• Your order number.

• Your full name.

• Shipping destination.

• Tracking number, if available.

• A brief explanation of the delay.

We may review carrier records and request additional information when necessary.

Depending on the investigation, we will consider an appropriate resolution in accordance with the circumstances and applicable law.

4.9 Missing or Lost Packages

If tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking:

• Your front entrance or designated delivery area.

• Your mailbox or package storage location.

• Your building reception or mailroom.

• With household members.

• With neighbors, where appropriate.

If the package remains missing, contact us.

We will review the available tracking information and take reasonable steps to investigate the shipment.

Where a shipment is confirmed lost or otherwise qualifies for a remedy, an appropriate replacement, reshipment, or refund may be arranged.

4.10 Damaged Packages and Merchandise

Customers should inspect their merchandise after delivery.

If a package arrives with visible damage, please retain the packaging where reasonably possible and take photographs showing:

• The external package.

• The affected product.

• Any damaged components.

• Relevant shipping labels.

For example, if a bread bag arrives with a damaged closure, or a hanging hand towel arrives with a defective hanging attachment, please provide clear photographs of the affected area.

For cloth napkins, photographs should show any visible damage, manufacturing defects, or other relevant problems.

Send the information to [email protected].

Our team will review the report and determine the appropriate next steps.

4.11 Split Shipments

Some orders may be fulfilled through separate packages.

This may occur because of inventory availability, packaging considerations, or fulfillment arrangements.

Where tracking is available, customers may receive separate shipment notifications.

Receiving one package before another does not necessarily mean that the remaining products have been canceled or lost.

4.12 Incorrect or Returned Deliveries

If a shipment is returned because of an incorrect address, an unsuccessful delivery attempt, or another delivery issue, we will review the available information.

If a new shipment is requested because of incorrect information provided by the customer, additional shipping charges may apply where permitted by law and disclosed before the new shipment is arranged.

If the problem results from our fulfillment error, we will work toward an appropriate solution without improperly charging the customer for our mistake.

4.13 Circumstances Beyond Our Control

Certain transportation interruptions may occur outside our reasonable control.

Examples include:

• Severe storms and natural disasters.

• Carrier network disruptions.

• Government restrictions.

• Transportation accidents.

• Unexpected logistical interruptions.

• Other extraordinary events.

When such circumstances affect a shipment, we will make reasonable efforts to provide relevant updates and assist with available options.

4.14 Shipping Support

For order tracking, address corrections, delivery delays, missing packages, or damaged merchandise, please contact:

CRAFT STORAGE SUPPLY – Shipping Department

Company: WS COMPANY CORP

Address:

5401 S KIRKMAN RD STE 630
ORLANDO, FL 32819
United States

Email: [email protected]

Please include your order number so that we can identify the shipment and provide more efficient assistance.